CUSTOMER SERVICE MAPPING
Customer Service Mapping uses geography and other customer information to meet and exceed customer expectations after the sale. Delivery services, warranty management, and service center support are just a few of the areas where Customer Service Mapping can, not only preserve customer relationships, but generate additional sales as well. Customer Service Mapping will benefit in two primary areas:
1.) Mapping Your Best Customers:       Good Customers are key to overall business success. Mapping customer behavior data will help you       better understand your trade area, evaluate existing marketing and promotion strategies, and even identify       new customer opportunities. Gain a Visual Advantage by mapping customer information such as:
Buying Location Product Preferences Customer Buying Habits Spending Rates and Volumes
2.) Identify Your Problem Service Centers:       Linking customer complaints, warranty requests, repair orders, and other service related       feedback can be used to evaluate service center support and overall customer satisfaction.       Gain a Visual Advantage by mapping service information such as:
Return Policies Billing Complaints Guaranteed Warranties Customer Service History Customer Complaint History Customer Address Information